A top telemarketer judged on merit, not price. Real Estate Jam Session Podcast guest Richard Blank

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10/03/22

Richard Blank: Enhanced communication.

Joe Killinger: Yeah. I You get it. Um, who is your, What does your typical client look like?

Richard Blank: Well, there's two types. Okay. It could be someone like yourself in the United States that needs to scale, and sometimes it's difficult to find qualified individuals that will meet your requirements in the states.

Richard Blank: Yep. Otherwise, individuals might not have the resources. We do, like I was mentioning earlier, manual dialing to predictive dial. Quality assurance department, human resources department supervisors, in my experience. So a lot of the times my consulting could enhance their, uh, I guess plug in place system.

Richard Blank: Mm-hmm. . Cause I can log into your crm. I could even log into your phone system. Yeah. But once again, by using my dialer and other sort of resources we have, we can almost just enhance what you have. And then other companies use us for overflow. Like if they have a dedicated workforce and their queue gets filled, then calls will come into our department too.

Richard Blank: But I always believe if we're on a level playing field and we're given all the resources as corporate, I have on multiple occasions be able to match and exceed expectations. Yeah. And that's why I'm able to earn these seats. But my ideal client would be someone that would first ask me about the labor laws.

Richard Blank: Just to make sure that everything is followed perfectly. Yeah. And the second thing is to judge me on merit, not on price. Because offshore centers in the Philippine and India obviously have much more. Competitive pricing. Sure. And then finally, metrics. I would like realistic expectations. And you asked me earlier about how many calls somebody could do.

Richard Blank: I was mentioning the dialer. I understand reverse psychology, but if you could only make 10 calls an hour, six minute calls, you can't expect me to do 15 or 20. I can't expand time. But you are mentioning manual dialing, I'm talking predictive dialing, and my backend structure. There may be a chance, Joe, that I could do 50% more an hour and recuperate those costs and earn those seeds, but it's really more for somebody to have an open mind.

Richard Blank: A lot of the times they have made phone calls before, but there are things they haven't experienced yet, and so just by me, as you say, listening first and one by one reviewing with them. They don't have enough numbers to call. I need some more rebuttals. You don't have an email template. No one's answering when I try to do a hotly transfer.

Richard Blank: Mm-hmm. , these are certain ways to see if they qualify for me. Gotcha. I just wanna make sure I fulfill the agents' needs, right?

Joe Killinger: Mm-hmm. . Yeah. So are you focused mostly on mid, uh, single agents or midlevel companies or large companies for all of the above?

Richard Blank: Oh, pretty much all of the above. All the above. And so we're half and half.

Richard Blank: We do 50% inbound, non-voice and customer support, and then the other half does appointment setting lead generation in some. Okay,

Joe Killinger: well, I'm gonna make sure we have your website in the bottom of this video so people can reach out to you. Talk about pricing. I don't, we don't wanna get into it now, I don't think, but they'll definitely be able to reach out to you and, um, you know, this, this was amazing.

Joe Killinger: I appreciate all the information. Thanks. I'm gonna have to go write some of this down. Actually. I'm gonna, I'm gonna utilize that and so thank you for coming on today.

Richard Blank: The pleasure is mine. Thank you for spending the time with me today.

Real Estate Jam Session Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Joe Killinger discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.

Joe Killinger has been an active member in the real estate industry for many years, wearing different hats, and at times multiple hats! Over the years he has been an Agent, Investor, Syndicator, Founder and Operator of companies as well as properties he invests in. His expertise has been developed over the past 30 years. During that time he has been personally responsible for the sale of and/or directly involved in the marketing of over 5,900 assets, resulting in closed transactions totaling over 900 million dollars throughout the United States.

https://costaricascallcenter.c....om/en/outbound-bpo-c