Grow a Small Business Podcast. How to achieve satisfaction despite the pressure.
Our weekly 30 minute podcast helps you, a small business owner with 5 to 30 team members, take your company to the next level. The Grow A Small Business community, weekly cast, blog and leadership email supports leaders get through the pain of growth. With insights, lessons learned, books and tools as well as habits these experienced small business owners suggest you develop, our interviews unearth tremendous value for anyone wanting to grow their business with less stress.
4+ years experience working at a customer service center, now helping entrepreneurs enhance good communication with clients through own call center company with 10+ M revenue and 150 team members. (Richard Blank)
Episode #251. I interview Richard Blank, the Founder, and CEO of Costa Rica’s Call Center based in San Jose, Costa Rica. Richard has set up his own business to help entrepreneurs enhance and maintain good communication with their clients.
From working at his friend’s customer service company, Richard decided to leave his former job and build his own business to pursue new opportunities. Costa Rica’s Call Center was established in 2007 and has been running for over 15 years and has 150 FTEs.
Richard has said that growing a small business requires taking time to decompress yourself in order to maintain a healthy and balanced lifestyle that will help you perform well in the business. So he says, “If you are level and in control, throughout your day because a character is judged during the chaos.”
This Cast Covers:
Bilingual dedicated near shore to the United States call center.
Handling outbound sales, appointment setting lead generation, etc.
Giving people self-reliance and self-confidence to see the art and speech of communication.
Working at customer’s service center for 4 years.
Learning how to grow a stable business by being responsible.
Helping people enhance their communication skills.
Providing tips on how to attract more customers through good communication.
Helping entrepreneurs choose the best industry for them.
Learn the power of deep understanding and balance.
Growing with over 150 people in 15 years of growing the business.
“The most important thing is to become responsible.” —Richard Blank
“Coaching is about your balance.” —Richard Blank
“Choose an industry that’s extremely lucrative.” —Richard Blank
“Success is fulfilling personal goals.” —Richard Blank
“A character is judged during the chaos.” —Richard Blank
Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
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