Real People, Real Business Podcast. Creating Connection & Balance With Games.

richard blank
richard blank

A weekly podcast and show by Stephanie Hayes, Business Strategist. Each week, Stephanie interviews business owners who have real, in-the-trenches stories and experiences to share.

Real People, Real Business is my online show featuring business owners and entrepreneurs who are in the trenches, creating and growing their dream businesses, one step at a time. Sometimes we need inspiration and answers from folks who are closer to where we are, and who share the same experiences, constraints, challenges and opportunities that we do.

I’m Stephanie, and I work with experienced business owners who are trying to figure out what’s next in their businesses. They have pushed themselves to achieve enough success that they know their business is viable, but feel they have run out of options for growth. I help them create a new vision and strategy for their business so that they can feel completely aligned, excited and energized about their new direction with a clear path for financial and personal growth.

Tired of hearing amazing stories that are inspirational but feel out of reach? Craving some real talk with people who are just like you? In Real People, Real Business, Business Strategist Stephanie Hayes interviews business owners that are building their businesses and making progress through grit, determination and action. They are working through the everyday challenges and celebrating incremental wins on their journey to their dream. Every one has a story, and each of these entrepreneurs are telling theirs in funny, vulnerable and heartwarming ways that will make you say "Yes! That's me!" and leave you with creative ideas for breaking through that next roadblock that might just have you stuck. Celebrating all businesses and all business owners, and creating a community of real people.

After following his love of Spanish and majoring in Spanish communication in college, Richard Blank landed an internship with Telemundo and the Importers of Corona which prepared him for a once in a lifetime opportunity taking him from Philadelphia to Central America.

In this episode, you’ll hear how a friend’s offer to teach English in Costa Rica launched Richard's entrepreneurial journey. By working in his friend’s call center, he learned the ins and outs of the business, gaining the confidence to become an entrepreneur himself, founding his own call center company - Costa Rica’s Call Center.

Listen in to Richard’s refreshing, positive, and relationship-centered approach to building a successful business. Learn about the fun business culture he has instilled in his company, born out of a very unique hobby that goes the extra mile in creating a positive experience for both his employees and customers.

Richard reveals the complex nature of running a call center business in a foreign country, the differences between offshore centers and near shore centers, and how he combats attrition.

He goes on to discuss the type of clients he gets the most joy working with, the criteria he uses to determine if a client is a good fit, how he differentiates his business from his competitors, and the old school approach he follows that has led to his business growth.

Running a call center has its challenges and Richard describes how he navigates them, the impact the pandemic has had on the call center industry, what he predicts happening in his industry in the future, and the importance of human interaction in creating a positive customer experience with a company.

Finally, Richard shares the 3 things that convinced him he could be an entrepreneur, the number one core value he remains committed to in his business, and the one difference between what is out there in the business world and what is real.

Stephanie Hayes
Business Strategist & Coach

I’m a 25-year business veteran and mentor for experienced, hard-working entrepreneurs like you, who are ready to level up in business and in life.

I design personalized, totally aligned business models that suit who you are, how you want to work, and that give you the straight path to success – however you define that.

You don’t have time for vague, might-work theories, and I have zero patience for marketing-guru-in-a-Lambroghini nonsense. (We’ll get along just fine)

You want to take control of your business and create a deliberate path to your next stage of success. Side-by-side, I help you create a detailed, actionable, and incredibly specific game plan, so you can build quickly and become excited and confident about your next steps.

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