Should entrepreneurs start off with the bells and whistles? The Proven Entrepreneur podcast.
Don Williams: Your business? Yes. Okay. And so you're in Costa Rica and I know what your business is, but tell us what is your business?
Richard Blank: Costa Rica's call center. We're a dedicated bilingual nearshore call center that works with inbound and outbound support, and I work with clients in the United States, Canada, central America, and a little bit of Europe.
But once again, when I came down here, I was only supposed to be here for two. At my friend's call center to teach English, and I was in between jobs at the moment, and so I decided to stay. And when I was with the people, with the Ticos, the proletariat, I learned the business from the inside and out. So after four years of learning this business, I cracked some codes and ways to enhance the experience for the agent.
For the client. Also, I was mature enough in my mid thirties, had my impulse control and some capital that I wanted to throw my hat in the ring and begin and, and don't kid yourself. A lot of entrepreneurs think that I started off with the bells and the whistles and running the building and no, I actually started quite slow.
I was renting turnkey stations at a blended. And after a couple years I rented space and built out 150 seats in a server room. Six years after that, I had enough money to build a 300 seat center and continue my business. So it's more of the tortoise instead of the hair. And just like grandma told me, if you can't pay for it in cash, you don't do it.
And the reason I saved that money was for job stability for my agents and also to weather a couple storms that happened during Covid and a couple other years. So I'm really a long-term player that can go to the distance. Well,
The Proven Entrepreneur podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Don Williams discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading.
Richard joins The Proven Entrepreneur to talk about his inspiring entrepreneurial journey. Learn why he wanted to pursue call centers and his unique cultural approach to this business. Discover how you can become a transformational leader just like him in this informative conversation. Richard Blank flew overseas to teach English at Costa Rica’s Call Center. Little did he know he would become the CEO of that very call center. This position pushed him to take some time to learn the ins and outs of the business. He got to know each and every agent personally. Most importantly, he created a great working culture for everybody. Figure out how he did these things today!
The Proven Entrepreneur podcast is to help others, help others. Most of the time Don fulfills that mission in a business environment. He helps people grow sales, improve customer experience and company culture and lead like rock stars.Don Williams hosts the Proven Entrepreneur Show. Don’s guests are Proven Entrepreneurs who share their real-life success stories. Their stories will inspire you. And their experiences will help you and your business be more successful.Don has helped 100’s of Companies with Marketing, Sales, Customer Experience, Culture and Leadership. The simple formula for success is:Ask for Help,Learn Something New,Act on What You Learned. Don can help you and your business too!
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
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