A nugget of sales advice you can share with us today? The proven entrepreneur guest Richard Blank.

Don Williams: Okay, so now I'm gonna ask you for a nugget, okay? Yeah. So something that's 24 carrot solid gold. A nugget of advice that you know that you should share with us today.



Richard Blank: I got so many, but let me just give you my first one is gamification culture. I told you before I collect pinball machines and stuff, and so I believe that somebody should be in a neutral environment to meet other people.


And to be able to recharge batteries. And it keeps me young. I mean, it used to be a passion. Now it's an obsession cuz I grew up in the seventies and eighties and I have the room for it. So any boss that creates an environment for people to enjoy themselves, that's number one. And secondly, it's about delegating.


Because in order for me to scale and to grow, I needed to have faith in individuals and to promote them. And I only believe in promoting from within what we'll bring in specialists for the IT department, but there is absolutely no way I will bring in an outside supervisor. They haven't earned the respect, they haven't raised the ranks, gotten their stripes or even known my company culture.


And so that's very important for me as well. And then another that I am a guest in this country. And I'm trying to break any sort of stereotypes that they might have of a, of an extranjero as a guest in the country, as a c e O of a company, a telemarketer or call center. And so a lot of the agents say, you're the first boss that ever knew my name.


I go, that's a shame, because the other ones did have the chance, and unfortunately, I might be the last one to ever know your name, but while you're with. What I'm going to do is to make you better. I reduce any sort of fear to let them know that learning a second language is 10 times tougher than what they can do.


I'll give them all their resources to reduce any sort of fear that way, and once again, I'm gonna be their biggest fan of, I'm gonna find every single way that I can to promote them and to give them long-term job, St.


Don Williams: Sound like a transformational leader, which, you know, transactional leadership, uh, you have the mm, the president at top.


The Proven Entrepreneur podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Don Williams discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading.


Richard joins The Proven Entrepreneur to talk about his inspiring entrepreneurial journey. Learn why he wanted to pursue call centers and his unique cultural approach to this business. Discover how you can become a transformational leader just like him in this informative conversation. Richard Blank flew overseas to teach English at Costa Rica’s Call Center. Little did he know he would become the CEO of that very call center. This position pushed him to take some time to learn the ins and outs of the business. He got to know each and every agent personally. Most importantly, he created a great working culture for everybody. Figure out how he did these things today!


The Proven Entrepreneur podcast is to help others, help others. Most of the time Don fulfills that mission in a business environment. He helps people grow sales, improve customer experience and company culture and lead like rock stars.Don Williams hosts the Proven Entrepreneur Show. Don’s guests are Proven Entrepreneurs who share their real-life success stories. Their stories will inspire you. And their experiences will help you and your business be more successful.Don has helped 100’s of Companies with Marketing, Sales, Customer Experience, Culture and Leadership. The simple formula for success is:Ask for Help,Learn Something New,Act on What You Learned. Don can help you and your business too!


Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.




https://costaricascallcenter.c....om/en/outbound-bpo-c


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https://provenentrepreneurshow.....com/episode/s2e27-r

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