Judge someone's true character during chaos. The Proven Entrepreneur podcast guest Richard Blan
Don Williams: Thinking back across your career, I'm gonna ask you about a hard lesson. Something that happened that at the moment was like, man, did not like that. But maybe today, maybe in retrospect, it turns out that it was actually, you know, a positive for you on your journey. Do you have a hard lesson like that you could share with us?
Richard Blank: course. I started my business in 2008. In 2010, I put the majority of my eggs in one basket. So I went from 90 seats down to four seats. So I lost a very, very large account. And so a couple things happened. A, you know, reality hits you in the face. It makes you very humble, makes you very grateful that you had a run.
But then again, you also judge someone's character during chaos. And instead of breaking windows, kicking puppies and screaming at everybody, I really became a lot more appreciative of the four agents that were with me to help build up the company again. And also, you know, you, you learn a, a life's lesson as well about being a one-trick pony.
Could lightning strike twice was I just lucky? And so I'm not happy for the fact that I got knocked down. It didn't mean I got knocked out. What I had to do was just readjust myself for the remaining rounds of the fight, and obviously, you know, building a business to 90 seats, to four seats, to now 150.
Obviously, I have that sort of ability to pick myself back up and to continue because you could always quit. You could always give up. You could say, well, we did. . But for me, I almost take the John Wayne philosophy of dying with my boots on. I came this far, there's still a little bit more to go, and I wasn't gonna let one account ruin my entire career.
And so as much as I'm not happy about that setback, I learned many lessons. But the main lesson was about myself. I, I didn't do something to disappoint myself, to burn bridges or to look back and be very embarra. By how I handled myself. Um, you don't really want to talk about things that are negative, but sometimes, for an example, if you have a situation at a call center where there's an attrition, And a client might lose an agent and they don't give you a two weeks notice and just leave.
Just like you.
Yeah. I, I think brutal honesty is in short supply, and when you deal with customers from that standpoint, you'll share the good, the bad, and the ugly as it happens. And then, you know, we have a plan to overcome it, you know?
The Proven Entrepreneur podcast is to help others, help others. Most of the time Don fulfills that mission in a business environment. He helps people grow sales, improve customer experience and company culture and lead like rock stars.Don Williams hosts the Proven Entrepreneur Show. Don’s guests are Proven Entrepreneurs who share their real-life success stories. Their stories will inspire you. And their experiences will help you and your business be more successful.Don has helped 100’s of Companies with Marketing, Sales, Customer Experience, Culture and Leadership. The simple formula for success is:Ask for Help,Learn Something New,Act on What You Learned. Don can help you and your business too!
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
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