The Dave Pamah Show. A business training experience and B2B sales advice. Episode 416.
The ”Dave Pamah Show” is hosted by Dave Pamah, retired firefighter, former International track athlete, BA (Hons) Politics and Society graduate of the University of London, author of ”Firefighting from Within” and a certified coach. We tell REAL stories about REAL people from all walks of life. We discuss the ups and downs, wins and losses, successes and struggles, the good and bad in a respectful but candid way with our guests. We’re better than entertainment, we’re the REAL thing.
Dave Pamah has a passion, a passion to help others. In early school years, like many children, Dave was the subject of bullying and decided that the way to ‘fight back’ was to help others who had been in the same position.
Turning to athletics at the tender age of 10, Dave learned that physical activity and nutrition is important for wellbeing, the investment paid off as Dave competed in many high profile events and retired from serious competition at the age of 33. He still continues to follow the discipline of physical activity and nutrition.
As a working firefighter for 25 years, his drive to help people not only spanned the general public, when the brave crews had to attend some horrific scenes, but also that of his fellow colleagues, as Union Learning Representative for his trade union, Fire Brigades Union (FBU). Here he provided the advice and support to union members about their training, educational and developmental needs.
Interview with the CEO of Costa Rica’s Call Center - Richard Blank
Taking lessons learned from his colourful life of athletics and as a member of a tough workforce, Dave has battled for equality and now wants to help people, there is no specific person, this is help that will see everyday people, with everyday issues find some resolve in his words. Dave is author of the book "Firefighting from within". In the book, Dave shares the ups and downs of life, many thrown at him from a young age and which he has learned to deal with. He quotes ‘We are always learning and grow…
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
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