The Feliciano School of Business at Montclair State University. A Costa Rica's Call Center visi

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At the Feliciano School of Business, real-world business experience is a critical component of the students’ learning.

The trip is intentionally designed with this goal in mind and a focus on addressing the five pillars of their program: • Inclusivity • Innovation • Impact • Immersive • Individual empowerment

Driven by the single goal of transforming today’s students into tomorrow’s business leaders, the Feliciano School of Business has achieved a prominent place in the state and the larger region. Fully accredited by the AACSB, the School has over 3,800 students, and its six academic departments offer an array of degrees from a BS in Business Administration with 11 concentrations, to an MS in Accounting, to an MBA. Home to the Feliciano Center for Entrepreneurship & Innovation, the Ellyn A. McColgan Center for Student Services, and the 3D printing MIX Lab, the School offers state-of-the-art facilities and transformative learning opportunities for students.


• Business of call centers and how to scale while competing against the likes of Amazon and HP • Keys to success in the service industry • Bridging the cultural differences [local workforce with global clients] • Leadership strategies for navigating uncertainty • Personal Reflections an ex-pat entrepreneur in Costa Rica"


Widening the Lens on Innovation - How are companies, countries and individuals driving growth through innovation ecosystem? How is the ecosystem leveraging industry convergence [R&D, technologies, AI, big data, work processes, and supply chains] to accelerate innovation, decarbonization, and next frontier industries? Is innovation typically internal, external, collaborative across different stakeholder groups? What have been successful pathways to commercialization? How has the ecosystem supported pathways to commercialization? How is systems thinking or design thinking used? Leading Through [Volatility, Uncertainty, Complexity, Ambiguity]: How are leaders driving organizational structures and leveraging culture to navigate disruption/transformation/crisis or seize an unexpected opportunity/innovate and what are some leadership strategies for pivoting during disruption. Using risk intelligence as a strategic planning tool and competitive advantage –What are future-facing approaches to assessing risks and opportunities [social, political, geopolitical, economic, environmental, or technological] Taking a systems and strategic approach to the United Nations SDGs – How are organizations leveraging creativity and innovation to solve challenges, ensure inclusiveness, align strategies with commitments, identify new growth opportunities and lower their risk profiles. Developing/aligning effective leadership styles that shift within different cultural or global contexts: How does culture influence leadership/communication styles; role of culture in talent attraction/retention; how do companies balance different offices and the respective country’s culture/leadership/communication styles?


Mr. Geoffrey Chellis • Professor of Experiential Learning • Board Member Montclair State University Advisory Board

Geoff Chellis is also the President and founder of Expedia Consulting Group, a strategic marketing firm that helps corporate executives translate their business visions into results quickly.

Dr. Archana Kumar, Associate Professor of Marketing

Archana Kumar is an Associate Professor of Marketing, teaching Introduction to Marketing and Retail Marketing and Management. Her principles areas of research are in consumer behavior, apparel retailing, branding strategies, electronic and mobile commerce shopping behavior and cross-cultural consumer behavior.

Dr. Kumar research has been published in several referred journals including the Journal of Services Marketing, International Journal of Retail and Distribution Management and the Journal of Business Research. She is also the recipient of the 2007 Emerald Research Fund Award for Indian Management Research.


Michelle Burri Arredondo
Valeria Maya
Matthew Varaklis
Tyree Morris
Trinity Corney
Jayme Herman
Erin Murphy
Tun Yu Lam
Abbie Lepow-Macario
Nabihah Nadir
Geoffrey Chellis
Kayla Coleman-Yarborough
Thomas Bansbach
Devon Bishop
Ishan Gune
Amaris Williams
Haeyoon Lee
Archana Kumar
Symar Camero
Doona Chellis

#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #MontclairStateUniversity #Feliciano SchoolofBusiness

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