⁣The Finjan Show hosted by Faris Alami. Shining a light on call center ESL sales with Richard Blank.

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08/02/24

Hosted by Faris Alami, The Finjan Show spotlights Entrepreneurship, Globalization, Leadership, Culture and Community. We share insights from the amazing entrepreneurs and leaders that we work with globally, and guests who shedlight on what we call everyday entrepreneurs.

While the world focuses on the millionaire and billionaire, most entrepreneurs and leaders are focused on solving a problem or providing opportunities to the communities in which they work. The Finjan Show shines a light on those that lead an organization that has a positive impact on the community, and those opening a corner store that may serve the community for 5,10, or 20 years. Without feeling it necessary to be RICH with cash, they are RICH in life!

https://youtu.be/Pk53qZqK61w

ABOUT FARIS ALAMI, FOUNDER & CEO
As Founder and CEO of ISM, Faris Alami works with international leaders and entrepreneurs on strategies and implementations, to create an empowering environment for startups and existing businesses to prosper and grow.

Yearly host and keynote speaker of the Global Entrepreneurship Week

Guest, live on stage during programs and events, shows, and podcast including international, national, and local news channels and social media outlets

In the course of his career, Faris has been a special advisor and Entrepreneurial Ecosystem expert with the World Bank, a Business Advisor with Goldman Sachs 10,000 Small Businesses Program, and a Mentor to MBA Students and Entrepreneurs globally.

Facilitating economic and workforce development programs on entrepreneurship, small/medium enterprise development, mentorship, and funding, Faris works with high-ranking officials—presidents of countries, ministries, universities, incubators/accelerators, and economic development groups. He also leads the ISM team in supporting entrepreneurs in underserved communities in finding success.

His insights into, strategies for, and facilitation of entrepreneurship activities have been sought out by more than 61 leaders of nations and organizations. ISM's programs include training entrepreneurs, trainers, and management teams in supporting entrepreneurs, and in technology, retail, workforce development, leadership, and culture-related programs. Faris founded the non-profit Connecting Dots Globally — a STEMprenuerer program in which high school and university students learn to launch a global technology company.

Current Boards:

• Automation Alley International Center, Advisory Board

• Center For The Study Of Citizenship at Wayne State University

• Executive Board of Directors/Vice Chair GlobalTies Detroit

• Leadership Oakland, Board of Directors

• Franklin University MBA Advisory Board Member

• American Lung Association, Board Member

• Oakland Livingston Human Service Agency Board Member

• George Washington University School of Business Advisory Board Member

• U.S. Global Leadership Coalition Michigan Advisory Committee

Sample Professional Honors and Awards:

• Leader of Leaders Award

• Corp! Diversity Business Leader Award

• Professional Resource Business Award

• KNF Appreciation Award

• Global Entrepreneurship Week Host & Keynote Speaker

Prior Boards, Committees and Award:

• The Oakland County Employment Diversity Council (OCEDC)

• Automation Alley Workforce Committee

• Troy Chamber of Commerce Workforce Leadership Council

1. Interpersonal Communication Conflict Management Strategy

2. Phonetic Micro Expression reading for mastering verbal tell signs.

3. The Famous Buffer-Boomerang Technique

Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.

Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.

Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.

Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.

A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.

Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.

https://costaricascallcenter.c....om/en/outbound-bpo-c
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https://youtu.be/Pk53qZqK61w