6 year old started a sales career when raising money for East Abington little league back in 1978.
Don Williams: Okay, so, alright, so in your household, mom and dad, they're both doing things, grandparents are doing things, and so tell us about your first, I'll say job, but your first job, you might have been an entrepreneur, you may have never had a job. The first thing that you do that did, that resembled work that you got paid for.
What was that?
Richard Blank: Uh, I could have been the first one that I was earning money or the one where I was most satisfied. The, the time when I, I realized I had the salesmanship was when I was raising money for my little league uniforms. We were supposed to go out and sell $1 candy bars, and this is back in 1978.
That's pretty expensive. And so it was interesting. They gave us 50 candy bars. I walked around my neighborhood and I sold 'em all in one Saturday. A lot of people just gave me money and said, thank you, Richard. You're cute here. Keep the candy. My father was pretty cool after when I brought back the $50 and the candy was gone, he said, you can keep the money.
I'll pay for the uniform. I go, really? He goes, yeah, you worked your tail off for that. And so I realized that hard work does breed success. But you were mentioning something earlier. We were born in the United States and a lot of times you are given, uh, opinions. They're offered to you. and maybe your career should be predestined.
Maybe law medicine, engineering architecture, Ivy League, and it might be difficult sometimes someone like myself that wanted to be a Spanish major in college that sort of dreamer that romantic, it's very difficult to compare notes with people cuz they were off on other journeys. When I myself was doubling down on humanities and languages and as much as it seemed like a long shot, well look at it like this.
I'm in Costa Rica and getting a return on investment on a second. When some people spend a hundred thousand dollars and don't follow through on that career, so a lot of it is being true to yourself. It's standing up to the naysayers and great believers doing your due diligence, you know, standing tall, not just jumping in two feet without any sort of investigation.
I have never.
The Proven Entrepreneur podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Don Williams discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading.
Richard joins The Proven Entrepreneur to talk about his inspiring entrepreneurial journey. Learn why he wanted to pursue call centers and his unique cultural approach to this business. Discover how you can become a transformational leader just like him in this informative conversation. Richard Blank flew overseas to teach English at Costa Rica’s Call Center. Little did he know he would become the CEO of that very call center. This position pushed him to take some time to learn the ins and outs of the business. He got to know each and every agent personally. Most importantly, he created a great working culture for everybody. Figure out how he did these things today!
The Proven Entrepreneur podcast is to help others, help others. Most of the time Don fulfills that mission in a business environment. He helps people grow sales, improve customer experience and company culture and lead like rock stars.Don Williams hosts the Proven Entrepreneur Show. Don’s guests are Proven Entrepreneurs who share their real-life success stories. Their stories will inspire you. And their experiences will help you and your business be more successful.Don has helped 100’s of Companies with Marketing, Sales, Customer Experience, Culture and Leadership. The simple formula for success is:Ask for Help,Learn Something New,Act on What You Learned. Don can help you and your business too!
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
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