I'm gonna say I got me a CEO on the show tonight. My Worthless 2cents Table guest Richard Blank
Louisiana Country Boy: Oh, get ready, Get ready, Get ready. Here we go. Here we go. Here we go. Oh yeah. Answer me, boy. The Louisiana country coming internationally. Wait a minute, I'm gonna say more time. Coming at love internationally. Ooh, that's a big old word for the old country boy internationally. Look it here. Oh look here. Old country boy going tell y'all I I I'm just tick a pink over.
Here I am. Tickle pink. Um, y'all know I don't do no introduction, but look, I got my pipe pot. I am international. Not, That's right. That's right. I done did it. I done did just na nerve. But I'm going to shut up and I'm gonna tell y'all this. I have a fantastic gentleman on the show now. Uh, I ain't going, I ain't going.
A lot of the correspondence was via email, which was still as colorful as is is now . But a lot of this stuff could be misinterpreted. Right, Right. The tone, the the, the vocabulary. And so it's so important to keep communication skills open. Yes. And not just resort to texting and emailing because it, it really takes away from the relationship.
And you, you're reaching thousands. So look at the sort of, uh, influence that you have. And so, um, I just hope people with that sort of responsibility that do have so many followers and people that listen to them, that they take that responsibly because it really can have an effect on people that watch
Louisiana Country Boy: that material.
Yes. Yes. And that's, you know, for me, like I say all the time, this is, I use this. This platform is just to be open and honest and transparent, and it, it has been a true blessing that when people have come, anybody that's come, I, I don't pressure anybody and, and be like, Oh, well this is what you gotta talk about.
You know, I, I, I open it and that's why it's called table talk for me. Table. When you're sitting around the table, you're eating, that's where you're most comfortable. That's where you can just set and you can just have a conversation and you're open and you're honest and you're transparent. Cause you got a piece of chicken in your mouth and you're eating and, and you ain't worried about what?
My Worthless 2cents Table Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Donnie Lewis-The Louisiana Country Boy- discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
A place to freely express our thoughts and feelings where your worthless 2cents is priceless sharing our journey with each other,and always remember “Your Approval Not Needed “
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.