Remember fellow telemarketers, a tough sales prospect is more bark than bite.The Proven Entrepreneur

Don Williams: See. Okay. And then above that we have video con, you know, what we're doing. Um, and or audio I guess would be the next layer. And then video con, and then face-to-face. And obviously the more complex, the more valuable, the higher up that pyramid we want to go. And so think about proposing marriage. Be best to do that face-to-face and



Um, but, uh, and if you're doing podcasts, you wanna do video conference,


Richard Blank: we try to reduce as much misinterpretation as possible. Even though someone could be writing you something, the tone could be off the vocabulary, it's just there's sometimes they're lacking some sort of strategy or diplomacy. And so a lot of the times I will call up to follow up with a client just to make sure that I am understanding.


Their message. And I'll be honest with you, a lot of times it's more bark than bite. They might write something or do it in bold cap and so be it. I can take it, but let you know. Lemme just see if you can back it up with how you say it, because a lot of the times they'll realize that they may have overextended themselves and they'll try to readjust that tone.


And so as you say, if you don't know the client very well, it could be a very strange first impression that you wanna, you wanna get a second opinion on.


The Proven Entrepreneur podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Don Williams discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading.


Richard joins The Proven Entrepreneur to talk about his inspiring entrepreneurial journey. Learn why he wanted to pursue call centers and his unique cultural approach to this business. Discover how you can become a transformational leader just like him in this informative conversation. Richard Blank flew overseas to teach English at Costa Rica’s Call Center. Little did he know he would become the CEO of that very call center. This position pushed him to take some time to learn the ins and outs of the business. He got to know each and every agent personally. Most importantly, he created a great working culture for everybody. Figure out how he did these things today!


The Proven Entrepreneur podcast is to help others, help others. Most of the time Don fulfills that mission in a business environment. He helps people grow sales, improve customer experience and company culture and lead like rock stars.Don Williams hosts the Proven Entrepreneur Show. Don’s guests are Proven Entrepreneurs who share their real-life success stories. Their stories will inspire you. And their experiences will help you and your business be more successful.Don has helped 100’s of Companies with Marketing, Sales, Customer Experience, Culture and Leadership. The simple formula for success is:Ask for Help,Learn Something New,Act on What You Learned. Don can help you and your business too!


Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.


Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.




https://costaricascallcenter.c....om/en/outbound-bpo-c


#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #Theprovenentrepreneur


https://provenentrepreneurshow.....com/episode/s2e27-r

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